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Welcome

Thank you for visiting JEM Creative Creations and taking a look at my crocheted work!

When purchasing from JEM Creative Creations, it is important that we are both on the same page in terms of expectations (regarding shipping, payment, etc.). It is crucial that you read and understand the following shop policies before you finalize your order.

If you have any questions or need clarification regarding my shop policies, please send me a message or e-mail jackie@jemcreativecreations.com.

Shipping details

Shipment is currently to the United States and select other countries only.

**SHIPPING METHOD AND TRACKING**

- All orders will ship via USPS First Class for domestic orders, and USPS International First Class Package for all orders outside of the U.S.

- Shipping upgrades to USPS Priority Mail/UPS Ground/FedEx Ground can be requested if you are worried about receiving your order by a certain date. If you need an upgrade, please send me a message so that I can create a listing that reflects the increased shipping charges.

- All orders (domestic and international) shipped via USPS or UPS will include tracking information.

**INTERNATIONAL ORDERS**

- Please keep in mind that international orders can take up to 6 weeks to arrive. They usually arrive sooner, but Customs can hold items up. Please contact me if you do not receive your order within 4 weeks (after receiving notification of shipping) and I will begin to look into the matter.

**International customers are responsible for duties, taxes, and other fees incurred on international packages. Also, please be advised that I will NOT falsify customs documents by marking a package as a "gift" or changing the monetary value of the contents.**

NO REFUNDS FOR INTERNATIONAL BUYERS WHO REFUSE PACKAGES DUE TO CUSTOM FEES OR ANY OTHER REASON.

**SHIPPING & DELIVERY TIMELINE**

- All crocheted items are made to order, unless otherwise stated (premade items will appear in the "ready to ship items" section of the shop).

- Most MADE TO ORDER products ship within 4-6 weeks. This means that it will take me 4-6 weeks to make the product and put it in the mail - so, you will receive your made to order item(s) after that timeframe (package arrival time = production time (4-6 weeks) + shipping time (will vary).

- Orders containing only READY TO SHIP (in other words, premade) items will ship within one business day. However, if your order contains at least one made to order item, your entire order will ship within the made to order time frame of 4-6 weeks. If this is the case for you but you need the ready to ship item ASAP, please place two separate orders.

- Orders containing multiple items will take extra time to make, which may cause your order to ship later than the stated time frame (you will be notified with a new shipping date if this is the case).

- Please keep in mind that actual shipping time (once package is handed off to USPS) will vary based upon your location.

**CUSTOM ORDERS**

- Custom items can take longer to ship, as I want to make your order to your liking and specifications.

- For your specific custom order, we will discuss everything in detail, including when you can expect your plush to be ready for shipping.

Refunds, returns & exchanges

Customer service is a top priority at JEM Creative Creations.

Due to the handmade/customized nature of the products offered, returns and exchanges cannot be accepted at this time. Once placed, your order cannot be cancelled, as most items are made to order. Please purchase seriously!

If you are unhappy with your order, or if a problem arises, please notify me within 3 business days of receiving your order. I will do my best to ensure that you have a great experience with my shop. Simply send me a message to resolve the issue.

Additional information

**ALLERGY CONCERNS**

- Please note that all items are created in a smoke free, PET FRIENDLY home.

- Every plush is stuffed with Polyfil, which is a hypoallergenic polyester fiberfill.

- Some stuffed animals may be made with materials containing wool, such as wool yarn and wool roving embellishments. All materials used are noted in each individual product listing.

**CHILD SAFETY**

- Most stuffed animals will be adorned with plastic eyes, which presents a possible choking hazard for small children. Baby-safe (yarn) eyes can be requested at no extra charge for all MADE TO ORDER plush in the shop.

- If you choose to give a small child a plush with the included plastic eyes, the child should be carefully supervised.

- Some stuffed animals may contain wire to make them posable. These plush may not be suitable for small children, as it is possible for the wire to become dislodged with play.

- Please see individual product listings for details regarding specific materials used.